SORD Performance Hydraulic Coilover Privacy Policies

Return Policy

(SORD) has, and always will, strive to deliver the best products to our customers daily. We inspect everything before it ships to our customers to make sure you receive what you ordered, and receive it in a timely fashion. As we all know we are all human, and such as life some mistakes happen. This is where you are covered by our warranty policy!

SORD warrants that all SORD manufactured products will be free from structural failure.

SORD’s sole and exclusive obligation under this warranty shall be to repair or replace at SORD’s sole discretion, without charge, any product that does not conform to this above warranty and is returned with a copy of the original sales receipt or satisfactory evidence of date of purchase, to the dealer whom the product was originally purchased or to SORD. Such repair shall not include incidental charges such as removal, installation or shipping. In no event shall SORD be liable for special, incidental or consequential damages.

Every SORD product is custom manufactured to your own style and reference. The proper fitment of our products is the responsibility of the customer who is placing the order.  Please note that parts that have been mounted  on the vehicle are not returnable. Please make sure fitments are correct before ordering and installing. NO RETURNS ON CUSTOM MADE ITEMS.

Products from SORD are covered by a limited warranty. In case of problems or returns, please contact SORD directly and we will attempt to resolve the problem. In some cases, SORD will authorize a return merchandise authorization to the factory for inspection and in order to make a determination in the validity of the claim.  An RMA is required before any returned merchandise will be accepted by SORD. Packages shipped to SORD without an RMA number will be returned to the shipper at the shippers expense. 20% restocking fee will be applied on our discretion.

Freight Policy

Shipping and handling charges on all other orders vary depending on size and value. Contact us for our most current and competitive rates, options and shipping specials. For your protection, we ship only to your credit card’s verified billing address.  In some circumstances, international shipping may be available.  Freight costs, in all circumstances, are the responsibility of the customer.

Important Note:

All warranty returns that are reviewed by SORD warranty return department and found not to be subject to warranty coverage, will be returned to the sender, without repair or replacement, at the senders expense.

This is a limited warranty.  Therefore, no warranties or representations, expressed or implied, are made.  American Force Wheels neither assumes or authorizes any dealer, representative or other person or entity to assume for it any obligation or liability in connection with, SORD products uses or applications. SORD further reserves the right to make changes or improvements in design, materials or specifications or make product changes without incurring any obligation to replace, change or improve products manufactured prior to redesign.

For all prices, products and offers, SORD reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturing price changes, errors in advertisements and other extenuating circumstances.  SORD and the SORD logo are registered trademarks.